Administering Employee Training Programs
• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes. Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Thông tin liên hệ HR Dept-HRM 0258 388 0000-0258 388 2222 Mã QR giới thiệu Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. A BÁO CÁO TIN TUYỂN DỤNG
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Makes any necessary adjustments to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators. Establishes guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals.
