Sheraton Nha Trang Hotel & Spa
Mức lương:
Thương lượng
Lượt xem:
194 lượt xem
Hạn nộp hồ sơ:
31/10/2024
Kinh nghiệm:
Từ 1 - năm
Chức vụ:
Quản lý
Yêu cầu bằng cấp:
Cao đẳng
Số lượng cần tuyển:
1 người
Yêu cầu giới tính:
Nam, Nữ
Độ Tuổi:
từ 25 - 40 tuổi
Hình thức làm việc:
Toàn thời gian

Mô tả công việc

Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Helps employees identify specific behaviors that will contribute to service excellence.

• Ensures employees receive on-going training to understand guest expectations. Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes. Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Measures transfer of learning from training courses to the operation. Thông tin liên hệ HR Dept-HRM 0258 388 0000-0258 388 2222 Mã QR giới thiệu Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. A BÁO CÁO TIN TUYỂN DỤNG

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. Makes any necessary adjustments to training methodology and/or re-trains as appropriate. Aligns current training and development programs to effectively impact key business indicators. Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets Participates in the development of the Training budget as required. Manages budget in alignment with Human Resources and property financial goals.

Quyền lợi được hưởng

-02 months of probation with full salary and social insurance,

- Eligible to receive 100% service charge from the second month of working:

-24/24 Accident Insurance included during the working time at the hotel; Attractive remuneration package and 13th month salary: Local and International training course; Uniform and duty meal provided by hotel:

-Annual vacation, annual health check and other benefits according to hotel's policies;

-Associate special discount for hotel rooms and F&B services at International Marriott properties.

Yêu cầu công việc

-Fluent English, strong communication skill and problem solving skill

-1 year experience in related position.

Thông tin liên hệ

CÁCH NỘP HỒ SƠ

Cách 1: Nộp hồ sơ trực tiếp tại văn phòng:

Địa chỉ: 26-28 Trần Phú, Nha Trang, Khánh Hòa)

Cách 2: Nộp hồ sơ qua email:

Bấm vào nút "Ứng tuyển ngay" để nộp

Sheraton Nha Trang Hotel & Spa

Địa Chỉ:
26-28 Trần Phú, Nha Trang, Khánh Hòa
Quy Mô Công Ty:
Đã Đăng:
4 Công Việc.