- Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and colleagues.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
- Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
- Communication
Speak to guests and colleagues using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Talk with and listen to other associates to effectively exchange information.
- Working with Others
Support all colleagues and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other associates and
departments.
- Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- General Finance and Accounting
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Record, store, and/or analyze information using property software.
Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
Access computerized financial information to answer general questions as well as those related to specific accounts.
Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Maintain accurate electronic spreadsheets for financial and accounting data.
Complete period-end closing procedures and reports as specified.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and. tables.
Control and secure cash and cash equivalents for property according to cash handling policy and
procedures.
Code documents according to company policies and procedures.
Generate finance/accounting reports from computer system as needed.
